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Sales Tax Rec Reality — “I Found an Issue and Can’t Fix It”

Ever mutter that to yourself?

Every sales tax professional has.

You trace a variance, find the root cause, and realize the problem lives somewhere upstream — an API call, a mapping rule, or a name field you can’t touch.

Then reality crashes back in.
You still have to close, file, and move on — knowing it will show up again next month.

The Pattern Every Tax Team Knows

It happens quietly, in nearly every company.
The tax team discovers something off in the sales tax reconciliation process — billed tax doesn’t tie to what hit the GL, or the compliance report doesn’t match the payment.

After hours of research, they finally pinpoint the issue:

  • A customer name mismatch between systems.

  • An incorrect ship-to address used in the tax engine call.

  • A missing exemption certificate or mapping error in an integration payload.

The team documents it, cleans it up for the month, and moves on.

But because the issue lives in the system logic — not in the journal entries — it comes back again.

 
Why It Keeps Happening

It’s not a lack of skill.  It’s a lack of visibility and ownership across systems that were never designed to talk to each other.

Tax finds the issue first, but IT owns the fix.  And while the code or integration waits for attention, deadlines don’t.

So the tax team keeps the process alive with spreadsheets, notes, and manual adjustments — doing what it takes to stay compliant even when the underlying issue remains unsolved.  That’s the reality of sales tax payable reconciliation in modern finance stacks.

A Better Way to Handle Recurring Issues

At Avex ATP, we think about it differently.  You can’t fix every system overnight — but you can change how you handle what you find.

The process we’re building in Avex Rec starts from that principle:

  1. See the smoke once. Identify mismatches the moment they appear.

  2. Build an exception-handling process. Create clean, repeatable logic so you can keep compliance accurate even when the root cause isn’t fixed yet.

  3. Use that time to work with IT. Document the evidence and collaborate upstream — without letting the month-end close grind to a halt.

The problem still exists, but now it’s visible, managed, and contained.
That means fewer late nights chasing the same issue and more time to actually fix what caused it.

Turning Recurring Fires Into Reusable Fixes

Every recurring issue is really a design flaw waiting to be understood.
Avex Rec helps tax teams move from firefighting to pattern recognition — turning every exception into insight for the next month’s process.  Instead of saying “I found an issue and can’t fix it,” you’ll be able to say:
“We found it, handled it, and now we know exactly how to prevent it.”   That’s what visibility really means — not just seeing the smoke but knowing how to keep it from returning.

About Avex Rec

Avex Rec is the missing reconciliation layer between sales tax engines, general ledgers, compliance vendors, and payment systems.
It automates exception handling, improves audit readiness, and gives tax teams the control to keep compliance clean while upstream systems catch up.

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